Ring recalls 350,000 video doorbells after reports of security devices catching fire – GeekWire

Ring video doorbell. (Ring Photo)

Ring, the Amazon-owned maker of smart home security equipment, is recalling 350,000 of its video doorbells after reports of the devices catching fire.

The U.S. Consumer Products Safety Commission said in a recall notice on Tuesday that the doorbell’s battery can overheat if it is punctured by screws during installation, posing a fire and burn hazard.

The agency said Ring has received 85 incident reports of incorrect doorbell screws installed, with 23 of those doorbells igniting, resulting in minor property damage and eight reports of minor burns.

The recall affects certain serial numbers of the second generation of the Ring video doorbell, model number 5UM5E5, sold from June to October 2020. Ring advised consumers in a tweet to find “new instructions” on its app or website, or call the company contact the company for more information.

Ring said on its website that “if the doorbell is installed correctly, there is no risk to consumers or potential hazard present.”

“The safety of our customers is our top priority,” a company spokesperson told GeekWire. “We have and continue to work cooperatively with the CPSC on this issue, and have contacted customers who purchased a Ring Video Doorbell (2nd Gen) to ensure they received the updated user manual and follow the device installation instructions. Customers do not need to return their devices.”

Founder Jamie Siminoff launched Ring’s original video doorbell in 2014, and the company was acquired by Amazon for more than $1 billion in 2018.